Big Bow Baby is located in the middle of farm country in Marshfield, Missouri and we work on Central Standard Time. Our customer service hours are 8:00am - 5:00pm CST. We are closed weekends and holidays for family time. All conversations will be answered during our active customer service hours.
Turn Around Time
All of our boutique items are handmade with attention to quality and detail and will ship approximately 1-3 business days after your order is received. A RUSH order option is available at checkout which will push your order to the top of the production list and ship it via priority mail.
Please note that we do receive a high volume of orders around holidays such as Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, and Christmas. This can push the production time out beyond our typical 1-3 day timeline so please make sure to order in plenty of time if you are looking for holiday bows.
Current turn around times are always listed at the top of the page in red so they can be found easily. Please check these times and make sure that they align with your expectations before ordering.
We are happy to ship worldwide!!
Flat rate shipping fees are $5.00 for domestic packages and $15.00 for international packages.
We ship via USPS First Class mail or International First Class mail. You will have the option to upgrade your shipping choices at checkout to Priority or Express Mail. Delivery confirmation is always included.
Shipping insurance is optional and is available during checkout. Insurance is highly recommended as we cannot be held responsible for your packages once they leave our hands. Priority and Express Mail options include insurance for both domestic and international packages.
Big Bow Baby DOES NOT cover taxes, tariffs, customs or import fees on international packages.
Returns and Exchanges
All of our clips, hair bows, and headbands are handmade in the USA with special attention to quality and detail. We only use high quality ribbons, buttons, and materials. We do our best to accurately describe, photograph, model, and present each hair accessory style. Sizes are clearly stated in the description of each item.
Each and every bow, hair clip, and headband is designed according to your specifications after you order. Due to the custom nature of our items, ALL SALES ARE FINAL, so please be careful in your selection of clips, color choices, and size preferences.
In the event that there is an error on our part in processing, please contact us so we can make it right. Processing errors are the only exception in our return policy. Returns that we agree to must be sent back to us within 7 days. They must be shipped in their original packaging and remain in new, unworn condition. Once the item is received by us, a new item will be sent to you at no additional charge.
Your privacy is very important to us! The information you provide to us will be used solely by us to process your order. We will not distribute, display or sell any information you entrust to us. We will also not solicit you or contact you outside of the ordering process.
Our products do contain small parts (i.e., clips, embellishments, etc.) which may pose a choking hazard to small children. Please do not leave children unattended while wearing hair accessories. All Big Bow Baby products are for use at your own risk. By placing an order with us you agree that Big Bow Baby accepts no liability for use, misuse or lack of supervision while using our products.